1.Who We Are
We are Convertus Canada, Ltd. as well as our family of affiliated companies (collectively referred to herein as “Convertus,” “we,” “us,” or “our”).
3.If You Elect Not to Provide Personal Information
You may choose not to provide us with your Personal Information. However, if you choose not to provide your Personal Information, you will not be able to create an account on this Site, and you will be unable to access and receive the Services.
4.What Is Personal Information?
Personal Information includes: your name, address, telephone number, email address, credit card information, postal/zip code, town or city, and gender; click through activity, product preferences or instructions; information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, operating system, referral source, length of visit and number of page views; information that you provide to us for the purpose of registering with us (including your name, email address, telephone number, and postal address); information relating to any transactions carried out between you and us, including information relating to any purchases you make; information that you provide to us for the purpose of obtaining the Services, financial information, email notifications and/or newsletters; and, any other information that you choose to send to us.
5.Why We Collect Personal Information
We collect Personal Information in order to facilitate the Services that are offered through the Site including: completing your purchase, establishing and verifying your identity, activating and maintaining your account, providing you technical support, offering updates, communicating with you about products and services, and fulfillment and processing of transactions.
We may also put Personal Information to other uses, which may include communicating information and offers to you; responding to your questions, inquiries, comments and instructions; to better understand, analyze, and respond to your needs and preferences; for our business management purposes; processing payments and the Services ordered; and to subsequently develop, enhance, and/or provide products and services to meet those needs and preferences.
We also keep track of your Service preferences and instructions and analyze that information. In addition to providing the Services to you, we may use Personal Information to enter you into a contest, speed-up the process of registering a subsequent purchase, or to respond by email to an inquiry that you posted online. Your Personal Information may also be used by us to contact you regarding other products or services which may be of interest to you, and for our customer appreciation programs. Your Personal Information may be combined with other Personal Information collected by us to provide aggregate statistical information about customers’ service usage preferences.
6.How We Collect Personal Information
(a) When you register for an account or interact with our Services.
We collect Personal Information when you access a Site or seek to access the Services, including when you register with us. We use this Personal Information to create your account, enable your activity within our Services, manage your account, process transactions, provide you invoices, and to provide the Services generally, including to develop, enhance, and improve our Services and your experience. We also use this data for internal purposes related to certain research, analytics, innovation, testing, monitoring, customer communication, risk management, and administrative purposes.
(b) When you communicate with us or sign up for promotional materials
We collect Personal Information when you communicate with us or sign up to receive promotional materials or information via email, push notifications, or text messages – including email address, mobile number, etc.
If you consent to such messages, we may use your Personal Information and other information to communicate with you to provide you with promotional messages and personalized advertising; to notify you of other products; to notify you of promotions; to notify you of Services we think may be of interest to you; and, for other marketing purposes.
We may use your Personal Information to respond to your requests for technical support, online services, information regarding your order of the Services, or to any other communication you initiate. This includes accessing your account to address technical support requests. We may also use your Personal Information to address your requests, enquiries, and complaints.
(c) When you engage with our online communities or advertising.
We may collect your Personal Information when you engage with our online communities. This includes when you click on advertisements, interact with our social media pages, submit content, leave reviews, or otherwise enter information into comment fields, blogs, message boards, events, and other community forums sponsored by or affiliated with Convertus.
(d) When we leverage and/or collect cookies, device IDs, Location, data from the environment, and other tracking technologies.
We may collect certain Personal Information using cookies and other technologies such as web beacons, device IDs, and IP addresses. We specifically use browser cookies for different purposes, including cookies that are strictly necessary for functionality and cookies that are used for personalization, performance/analytics, and advertising. Our Cookie and Device Identifiers section contains more information and options to control or opt-out of certain data collection or uses.
7.Sharing of Personal Information
8.International Data Transfers
Where permitted by applicable law, Convertus may transfer Personal Information collected in connection with the Services to entities in countries where data protection standards may differ from those in the country where you reside. By accessing the Site and utilizing the Services, you understand and consent to our transfer of your Personal Information globally. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries will be entitled to access your Personal Information.
We try to ensure that you understand how we use your Personal Information. One of the ways this is done is by obtaining your consent. Consent may be either express or implied. Express consent is given when we specifically ask you if it is acceptable to you that we gather certain information and you explicitly agree that it is. Implied consent occurs when you provide information that may be Personal Information without objection. As we obtain only the information necessary to assist you with the transaction you require, we operate under the understanding that you have agreed to provide us with this Personal Information voluntarily and with knowledge of this Policy whenever you do so.
10.Cookies and Device Identifiers
11.Site Usage Information
Like most websites, this Site gathers traffic patterns, site usage information and other aggregated data in order to evaluate our visitors’ preferences and the effectiveness of our Site. This aggregate usage data does not identify you individually. We may share anonymous, aggregated statistics about visitors to our Site with others outside our company, or we may allow third-parties to collect aggregate data through our Site.
We will advise you on request about what Personal Information about you that we have collected. If you provide a written or email request for this information, we will act upon this request within 30 days and may charge a reasonable cost (e.g. photocopying and mail charges) to the individual making the request. You may be required to provide sufficient proof of your identity at this time to ensure the safety and security of the Personal Information we hold and that it is provided to individuals in accordance with this Policy. We reserve the right to decline to provide access to Personal Information where the information requested: would disclose Personal Information of another individual or of a deceased individual; is subject to legal privilege; is personal health information that was not provided to us directly by the individual requesting access; is not readily retrievable and the burden or cost of providing would be disproportionate to the nature or value of the information; does not exist, is not held, or cannot be found by us; could reasonably result in serious emotional harm to the individual or another individual, or serious bodily harm to another individual; or, may harm or interfere with law enforcement activities and other investigative or regulatory functions of a body authorized by statute to perform such functions. We will not respond to repetitious or vexatious requests for access.
13.Updating or Correcting Your Information
You may in most cases correct or update your Personal Information by accessing your account directly, or by instructing us to do so on your behalf.
You represent and warrant that all Personal Information you provide us is true and correct and relates to you and not to any other person.
14.Security and Retention
We operate secure data networks protected by industry-standard password protected systems, and maintain physical, encryption, electronic and procedural safeguards to guard the integrity and privacy of these systems and of your Personal Information. Although we cannot guarantee that there will never be a security problem, we and our agents that have access to your information carefully guard against the loss, misuse or alteration of the information we collect on our Site.
We will retain your Personal Information for as long as your account is active or as needed to provide Services to you. We will retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
15.Our Policy Regarding Children
The Site is not intended for use by children under the age of 13, and we do not knowingly collect Personal Information from children under the age of 13. The Children’s Online Privacy Protection Act (COPPA) and the Personal Information and Protection of Electronic Documents Act (PIPEDA) each govern information gathering online from or about children under the age of 13 in the United States and Canada, respectively. Verifiable consent from a child’s parent or guardian is required before collecting, using, or disclosing Personal Information from a child under the age of 13.
Our Site collects no information about children under the age of 13.
If a parent or legal guardian becomes aware that their child has provided us with Personal Information without the parent or legal guardian’s consent, please contact us at firstname.lastname@example.org or writing to us at 2940 Dingman Drive, London, ON N6N 1G4 Attention: Chief Privacy Officer.
Where we are legally required to do so, we ask you for your prior consent before providing you with promotional materials or information (referred to as “Commercial Electronic Messages, or “CEM”s). You may revoke your consent to the receipt of CEMs at any time. This will not affect the processing of your Personal Information in relation to any Services ordered by you.
19.For More Information or Assistance